
HP Pavilion g6 Notebook PCMaintenance and Service GuideSUMMARYThis guide is a troubleshooting reference used for maintaining and servicing the compute
Category Description Supports the following single hard drive configurations:●1 TB, 5400 rpm, 9.5 mm●750 GB, 7200 rpm, 9.5 mm●750 GB, 5400 rpm, 9.5 m
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg
Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conducto
9 RecyclingWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local laws and r
IndexAAC adapterlight 11spare part numbers 20action keys, identifying 7antennalocations 5removal 63spare part number 18, 57audio, product description
feetlocations 30spare part number 30fn key, identifying 7Ggraphics, product description 1grounding guidelines 26guidelinesequipment 29grounding 26pack
power requirements, productdescription 3processorproduct description 1removal 74spare part numbers 16, 74product descriptionaudio 2camera 2chipset 1di
Windows logo key, identifying 7wireless antennalocations 5removal 63spare part number 18, 57wireless light 8wireless, product description 2WLAN module
Category DescriptionExternal media card HP Multi-Format Digital Media Reader supports the following digital card formats:●MultiMediaCard (MMC)●Secure
Category DescriptionOperating system Preinstalled:●Windows® 7 Professional (64 bit)●Windows 7 Home Premium (64 bit)●Windows 7 Home Basic (64 bit)● Fre
2 External component identificationDisplayItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLAN d
TopButtons and speakersComponent Description(1)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Displays system information
LightsComponent Description(1)Power light●White: The computer is on.●Blinking: The computer is in Sleep mode.●Off: The computer is off or in Hibernati
TouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on or off.(2) TouchPad light ●Amber: The TouchPad is off.●Off: The Touch
Left sideComponent Description(1)External monitor port Connects an external VGA monitor or projector.(2) Vents (2) Enable airflow to cool internal c
Right sideComponent Description(1) Optical drive Reads and writes to an optical disc.(2) Optical drive light ●Green or amber: The optical drive i
© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.AMD is a trademark of Advanced MicroDevices, Inc. Bluetooth is a trademarkowned by its propri
Bottom componentsComponent Description(1) Battery bay Holds the battery.(2)Battery release latch Releases the battery from the battery bay.(3) Ven
3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and modelnumber loc
Computer major components14 Chapter 3 Illustrated parts catalog
Item Description Spare part number(1) 39.6-cm (15.6-in) High Definition (HD), LED, BrightView (1366×768) displayassembly:NOTE: For more information on
Item Description Spare part number ●For use in Winter Blue computer models 681824-001 ●For use in Sparkling Black computer models 681825-001(4) Power
Item Description Spare part number ●640 GB, 5400 rpm 669300-001 ●500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ●320 GB, 7200 rpm 641672-0
Display assembly componentsItem Description Spare part number(1) Display bezel 681806-001(2) Webcam/microphone module 680577-001(3) Display hinge kit
Mass storage devicesItem Description Spare part number(1) Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) ● Blu-ray ROM DVD±R/RW Su
Miscellaneous partsDescription Spare part numberAC adapters● 90 W HP Smart AC adapter with Power Factor Correction (PFC) (for computer modelsequipped
Sequential part number listingSpare part number Description490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America490371-011 Power c
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Spare part number Description653340-001 Intel Core i3-2350M processor (2.3 GHz, 3 MB L3 cache) Dual 35 W655795-001 WLAN Atheros 9485GN 802.11b/g/n 1×1
Spare part number Description681800-211 Keyboard for use in Hungary, black681800-251 Keyboard for use in Russia, black681800-261 Keyboard for use in B
Spare part number Description681825-001 Top cover for use in Sparkling Black computer models682742-001 Optical drive cable682744-001 Power connector68
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i
Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
Service labelWhen ordering parts or requesting information, provide the computer serial number and modelnumber provided on the service label.Item Desc
The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach tothe base enclosure in the locations illustrated below.Compone
iv Safety warning notice
BatteryDescription Spare part number6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-0016-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001Before disassemb
Service doorDescription Spare part numberPlastics Kit (contains the service door) 681816-001Before removing the service door, follow these steps:1. Sh
Optical driveNOTE: The optical drive spare part kit includes a bezel and bracket.Description Spare part numberBlu-ray ROM DVD±R/RW Super Multi Double-
3. Pull the ODD (3) out from the front until the ODD is completely removed from the computer.4. Remove the 2 PM 2.0 x 3.0 screws (1) that secure the O
6. Press the release tab (2) and remove the bezel from the tab side (3).7. Remove the bezel (4) from the ODD.Reverse this procedure to reassemble and
Description Spare part number320 GB, 5400 rpm 645193-001Hard drive hardware kit (includes hard drive cable, hard drive bumpers, and hard drive bracket
4. Remove the 4 PM 3.0 x 3.5 screws (4), and then remove the bracket (5) from the hard drive.Replacing the hard driveReverse this procedure to reassem
Memory moduleWARNING! To reduce the risk of electric shock and damage to the equipment, unplug the powercord and remove all batteries before installin
2. Remove the memory module (2) by pulling it away from the slot at an angle.CAUTION: To prevent damage to the memory module, hold the memory module b
5. Gently press the memory module (3) down, applying pressure to both the left and right edges ofthe module, until the retention clips snap into place
Table of contents1 Product description ...
WLAN moduleDescription Spare part numberAtheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (selectmodels only)655795-001
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: The WLAN module is designed with a notch to prevent incorrect
KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.Description Spare part numberKeyboard, Black ● For use in the United States, Blac
3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.
4. Using a thin, non-conductive tool, press on the back of the keyboard through the release accesshole until the keyboard disengages from the computer
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, andthen disconnect the keyboard cable (2) from the sy
Top coverNOTE: The top cover spare part kit includes the TouchPad.Description Spare part numberRuby Red 681823-001Sparkling Black 681825-001Winter Blu
Remove the top cover:1. Disconnect these cables from the system board:(1) Power button board ZIF cable(2) Speaker cable(3) TouchPad button board ZIF c
5. Remove the following Nine PM 2.5 x 6.5 screws that secure the top cover to the computer.6. Turn the computer right-side up, with the front toward y
SpeakersDescription Spare part numberSpeaker Kit (includes left and right speakers and cable) 681821-001Before removing the speakers, follow these ste
Optical drive ... 34Hard drive ...
4. Lift the speakers from the top cover (4).Reverse this procedure to install the speakers.Power button boardDescription Spare part numberPower button
Remove the power button board:1. Turn the top cover upside down, with the front toward you.NOTE: The power button board is secured by a screw that was
TouchPad button boardDescription Spare part numberTouchPad button board (includes cable) 683548-001Before removing the TouchPad button board, follow t
5. Lift the TouchPad button board (4) slightly to perform the next step.6. Carefully invert the TouchPad button board (1).7. Release the ZIF connector
Before removing the TouchPad LED board, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation,
Display assemblyDescription Spare part numberDisplay back cover:●Ruby Red 681802-001●Sparkling Black 681804-001● Winter Blue 681803-001Bezel 681806-00
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure.NOTE: It may be necessary to release the USB board ZIF
5. If it is necessary to replace the display bezel or any of the display assembly sub-components:a. Remove the plastic screw covers (1) and the two PM
c. Remove the webcam/microphone module.7. If it is necessary to replace the display panel:a. Remove the six PM 2.5 × 6.0 screws that secure the displa
b. The hinge covers are held in place by two of the same screws as the display hinges. Usinga small tool to pry, remove the hinge covers.c. Lift the t
7 Backing up, restoring, and recovering ... 85Cre
8. If it is necessary to replace the display hinges:a. Remove the four PM 2.0 × 3.0 screws (1) that secure the display hinges tothe display panel.b. R
10. If it is necessary to replace the wireless antenna cables and transceivers:a. Release the wireless antenna cables from the clips (1) built into th
9. Remove the top cover (see Top cover on page 48).10. Remove the system board (see System board on page 66).Remove the optical drive cable:1. Release
8. Remove the keyboard (see Keyboard on page 44).9. Remove the top cover (see Top cover on page 48).Remove the USB board:1. If not released already, r
8. Remove the keyboard (see Keyboard on page 44).9. Remove the top cover (see Top cover on page 48).Remove the power connector cable:1. Disconnect the
6. Remove the optical drive (see Optical drive on page 34).7. Remove the hard drive (see Hard drive on page 36)8. Remove the keyboard (see Keyboard on
4. Remove the system board (3) by sliding it up and to the right at an angle.Reverse this procedure to install the system board.68 Chapter 4 Removal
RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 637193-001Before removing the RTC battery, follow these ste
Fan and heat sinkNOTE: The fan and heat sink spare part kits include replacement thermal material.Description Spare part numberFan 680551-001Heat sink
4. Remove the fan and heat sink (4).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andsystem board components
viii
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fantoward you.2. Remove the two PM 1.5 × 2.5 screws (1) that
PCH heat sinkDescription Spare part numberPCH heat sink 683843-001Before removing the PCH heat sink, follow these steps:1. Shut down the computer. If
2. Remove the PCH heat sink by lifting straight up (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andsyst
4. Remove the battery (see Battery on page 32).5. Remove the service door (see Service door on page 33).6. Remove the optical drive (see Optical drive
5 SpecificationsComputer specificationsDimensionsDepth 24.5 cm (9.6 in)Width 37.4 cm (14.7 in)Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in)Weig
39.6-cm (15.6-in) display specificationsDimensionsHeight 21.0 cm (8.27 in)Width 35.9 cm (14.1 in)Diagonal 39.6 cm (15.6)Number of colors Up to 16.8 mi
Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0mmWidth 70 mm 70 mm 70 mm 7
DVD±RW and CD-RW SuperMulti Double-Layer ComboDrive specificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD
6 Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system
1 Product descriptionCategory DescriptionProduct Name HP Pavilion g6 Notebook PCProcessors 2nd Generation Intel Core Processors: Intel Core i5-2450M
Displaying system information1. Start Setup Utility.2. Select the Main menu. System information such as the system time and date, and identificationin
Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp
7 Backing up, restoring, and recoveringYour computer includes tools provided by the operating system and HP to help you safeguard yourinformation and
Creating the recovery media1. Select Start and type recovery in the search field. Select Recovery Manager from the list.Allow the action to continue,
Tips for a successful backup●Number backup discs before inserting them into the optical drive.● Store personal files in the Documents, Music, Pictures
To restore, see Restoring specific files using Windows Backup and Restore on page 88.Restore and recoveryRestoring to a previous system restore pointS
●If the recovery media do not work, you can obtain recovery discs for your system from the HPwebsite.●The Minimized Image Recovery option is recommend
To change the boot order for a recovery flash drive:1. Insert the flash drive into a USB port.2. Restart the computer.3. Press esc while the computer
8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 220
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