Problems with the telephone line
My telephone has call waiting, and when I receive a call while connected to the
Internet, my Newton device resets.
m You can temporarily turn off call waiting on your phone while using NIE by
selecting the “*70, (No Call Waiting)” dialing prefix. You can do this in two ways:
m You can change the dialing prefix in the worksite you’re using. Open the Extras
Drawer, tap Owner Info, and open the desired worksite. Tap Dialing Prefix and in
the pop-up list, tap “*70, (No Call Waiting).”
m In some Internet applications, you can tap the Assist button q in the Connect
slip each time you connect. Then tap Dialing Prefix and in the pop-up list, tap
“*70, (No Call Waiting).”
The modem hangs up when I’m downloading large amounts of information.
m Your modem might not be compatible with the modems used by your ISP. Check
compatibility with your ISP. If there’s a problem, try a different modem or another ISP.
m The phone line your modem is using may be noisy. Try again later, or try a
different phone line.
Problems accessing remote hosts
When I’m using a Web browser or other Internet application, it can’t find the
addresses of remote hosts. A message such as “Unknown host name” appears.
m Make sure you’ve entered the host name correctly. If you’re following a link, make
sure it’s up-to-date.
m You may have entered an incorrect IP address for the name server. Open the
Internet setup you’re using and make sure the domain name server address
(DNS/Name Server Address) is entered exactly as specified by your ISP or network
administrator.
m There may be a problem with the domain name server. Ask your ISP or network
administrator if the name server is a “recursive resolver” that supports clients with
only “stub DNS resolvers.” If not, ask them to provide you with the address of a
recursive DNS resolver, or switch to another ISP that provides one.
m The ISP’s name server host may be overloaded. Try again later, or ask your ISP for
another domain name server address to use.
Solutions to Common Problems 61
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