Apple iMac G3 (Original) Manual do Utilizador

Emergency HandbookIncludes troubleshooting, hard disk repair,and software installation information for your iMac

10Chapter 1Disk corruption message appears on startup. Tr y these solutions: m Take notes. (p. 11)m Check RAM disk settings in the Memory control pane

Problems Starting Up11Computer starts up from wrong diskTr y these solutions: m Make sure external devices are properly connected and turned on. (p. 1

12 Chapter 1Restart the computer.Often you can eliminate a problem simply by restarting your computer, which clears the computer’s memory. Always try

Problems Starting Up 13If the computer freezes: Tr y quitting open applications. See the following section, “Quit Open Applications.”Force your comput

14 Chapter 1Make sure external devices are properly connected and turned on.m Make sure connectors are plugged in all the way. Try unplugging connecto

Problems Starting Up 15m If that doesn’t solve your problem, shut down your computer again. Turn off and disconnect all external equipment, except you

16 Chapter 1If none of these suggestions work, install additional memory, or RAM, in your computer. See the online documentation that came with your c

Problems Starting Up 17m If your computer is trying to start up from a CD that is not a startup CD (it has no system software on it), press the Open b

18 Chapter 13 Notice the name of the currently selected set of extensions in the Selected Set pop-up menu so that you can return to it later if you wa

Problems Starting Up 19Reset the PRAM.Your computer stores information in an area of memory called parameter RAM (PRAM). Resetting the PRAM replaces t

K Apple Computer, Inc.© 1998 Apple Computer, Inc. All rights reserved.Under the copyright laws, this manual may not be copied, in whole or in part, wi

20 Chapter 1Make sure memory is installed correctly.If you hear one or more beeps, there may be a problem with the memory in your computer.If you rece

Problems Starting Up 21Test and repair the hard disk directory.Follow the instructions in Chapter 4, “Testing and Repairing Your Hard Disk Directory.”

22 Chapter 1Where to Find Onscreen HelpMac OS HelpStep-by-step instructions for using the Mac OS are available from Mac OS Help. Mac OS Info CenterThe

23CHAPTER22Problems Using Your ComputerProblems With Applications, Documents, and MemoryMessage appears saying there’s not enough memory.All the memor

24 Chapter 23 If the number in the Minimum Size box is larger than the largest unused block, not enough memory is available to use this program. To fr

Problems Using Your Computer 25Software quits unexpectedly.The application program needs more memory, or there is a software problem.m Write down what

26 Chapter 2Also, try reinstalling the program from the original disks. If reinstalling doesn’t solve the problem, contact the manufacturer of the pro

Problems Using Your Computer 27Application won’t open because a file can’t be found.Macintosh programs designed specifically for the PowerPC microproce

28 Chapter 2If the files are there and you still get the message, it means that you don’t have enough memory to run the application. You may be able to

Problems Using Your Computer 29Older Macintosh programs don’t work properly.m Some older Macintosh programs are not completely compatible with Macinto

3Contents1 Problems Starting Up 7Problems 7Computer won’t start up, restart, or shut down 7Single icon appears in middle of screen 8Computer b

30 Chapter 2Can’t mount Mac OS, DOS, or ProDOS partitions.m Use PC Exchange to mount these partitions as individual volumes on the desktop.(PC Exchang

Problems Using Your Computer 31m Tr y starting up your computer from the system software CD that came with your computer. Insert the CD and restart wh

32 Chapter 2Can’t eject disc.m If file sharing is on and you are having trouble ejecting a disc, turn file sharing off in the File Sharing control panel

Problems Using Your Computer 33m Make sure that the Foreign File Access, ISO 9660 File Access, and High Sierra File Access files are present in the Ext

34 Chapter 2m If the device is connected to a USB hub, do the following:m If the hub has a power cord, make sure the cord is plugged into a working el

Problems Using Your Computer 35m If you suspect a keyboard problem, borrow an Apple USB keyboard from another computer and connect it to yours. If tha

36 Chapter 2m The printer may be out of paper or may need attention. Check the printer status lights and any messages on your screen. m Open the deskt

Problems Using Your Computer 37m Open the Memory control panel in the Control Panels folder in the Apple (K) menu; then make these changes:m In the Di

38 Chapter 2m ATI Video Memory ManagerNote: If these files are missing, you need to reinstall system software in order to have them on your computer.m

Problems Using Your Computer 39m If the sounds are regular or melodic, they may be caused by interference from electrical equipment. Move the computer

4ContentsRe-bless the System Folder. 16Make sure you’re using the correct disk as a startup disk. 16CD disc is jammed. 17Resolve system extension co

40 Chapter 2m Make sure you have the access privileges you need to view the files. Ask the network administrator or the owner of the shared item to giv

Problems Using Your Computer 41Your computer can’t connect to devices outside its local network.m Check that your router address is correct in the TCP

42 Chapter 2Audio stops playing when you double-click a CD-ROM disc icon.m You can’t open data files on a CD-ROM disc and listen to audio tracks on it

Problems Using Your Computer 43If the files are there and you still get the message, it means that you don’t have enough memory to run the application.

45CHAPTER33Starting Up From a CDTo test, repair, or initialize a hard disk, or to install or remove system software on a hard disk, you need to start

46 Chapter 3When You’re Done With the CDWhen you start up your computer from a CD, the CD cannot be ejected in the usual way.To restart your computer

47CHAPTER44Testing and Repairing YourHard Disk DirectoryIf you see a message reporting that a disk is “damaged” or unreadable, the directory on your h

48 Chapter 4Disk icons appear in a box at the top of the Disk First Aid window.4 Click Repair to begin testing and repairing the disk directory.If Dis

Testing and Repairing Your Hard Disk Directory 49Updating the Hard Disk Drivers1 Start up your computer from the software install CD. (See Chapter 3,

Contents5Testing Your Hard Disk for Physical Damage 505 Reinstalling Your Computer’s Software 53Reinstalling System Software 53Before Installing S

50 Chapter 41 Start up your computer from the software install CD. (See Chapter 3, “Starting Up From a CD,” on page 45.)2 Locate the Drive Setup icon

Testing and Repairing Your Hard Disk Directory 512 Locate the Drive Setup icon and double-click it to open the Drive Setup program.3 In the list of dr

53CHAPTER55Reinstalling Your Computer’s SoftwareIf you are having problems with the system software or applications that came with your computer, you

54 Chapter 5m Software that runs in the background: If you are using software that runs in the background, such as virus protection software or access

Reinstalling Your Computer’s Software 55The Select Destination dialog box appears.If you want to perform a clean installation, skip to “Performing a C

56 Chapter 5Custom installation: Click Add/Remove. Proceed to “Custom Installation” on page 56.Standard Installation1 Follow the instructions on your

Reinstalling Your Computer’s Software 572 Open the pop-up menu next to each software product and choose an option.m Customized Installation—lets you c

58 Chapter 5Performing a Clean InstallationThis section provides instructions for what is commonly called a “clean installation” of system software. P

Reinstalling Your Computer’s Software 594 Click Options.5 Click the Perform Clean Installation checkbox so that it has a checkmark in it, then click O

60 Chapter 5If the Clean Installation Didn’t Solve the ProblemYou may have a hardware problem. Consult an Apple-authorized service provider.You may wa

Reinstalling Your Computer’s Software 61The files on your hard disk disappear when you start up from the CD.m If no files appear on the hard disk excep

62 Chapter 5m The System and Finder files may be locked. To see if your System file or Finder file is locked, open the System Folder and select the Syste

Reinstalling Your Computer’s Software 63Restoring All Original SoftwareThe Apple Software Restore application, located on the software restore CD, res

64 Chapter 57 Click Quit when the process is complete.Erasing Your Hard DiskThis procedure completely erases the contents of your hard disk before res

65CHAPTER66Contacting Apple for HelpIf this handbook has not helped you solve your computer’s problem, try getting informationfrom Apple’s product sup

66 Chapter 6Have This Information Available Before CallingHave the following information and software available when calling the Apple Assistance Cent

67Can’t find it?See also Mac OSHelp’s onscreenindex. Open theHelp menu andchoose Help;then click theIndex button.IndexAAdministration password, forget

68 IndexCan’t find it?See also Mac OSHelp’s onscreenindex. Open theHelp menu andchoose Help;then click theIndex button.disks. See CD-ROM discs; hard d

Index 69Mac OS Help 22Mac OS Info Center 22High Sierra CD-ROM discs 32–33I, Jiconsblinking icon in menu bar 38blinking question mark icon 8CD-ROM

7CHAPTER11Problems Starting UpProblemsComputer won’t start up, restart, or shut downComputer won’t start up.Tr y these solutions: m Make sure your com

70 IndexCan’t find it?See also Mac OSHelp’s onscreenindex. Open theHelp menu andchoose Help;then click theIndex button.Pparameter RAM. See PRAMpasswor

Index 71system softwarememory problems 9, 15–16message about 9not recognized by computer 16reinstalling 53–64removing 57updates for 65System sui

8Chapter 1Computer won’t shut down.Tr y this solution: m Force your computer to shut down. (p. 13)Single icon appears in middle of screenIcon with bli

Problems Starting Up9m Reinstall system software. (p. 21)Computer freezes during startup or while you’re using your computer.Tr y these solutions: m T