y Safe Boot: The Mac OS X Safe Boot feature does not work on a boot disk that has been whole disk
encrypted; Safe Boot disables kernel extensions required by PGP WDE. If you hold down the Shift
key after authenticating at the PGP BootGuard screen, the system will *not* boot; however, it does
restart after a few minutes. [17770]
y Boot Camp: Apple Boot Camp is not compatible with PGP Desktop 9.9 for Mac OS X. You must
uninstall Boot Camp from a system before you install PGP Desktop. Do not add Boot Camp to a
system on which PGP Desktop 9.9 for Mac OS X is installed; it will not work. Other virtualization
software (Parallels Desktop for Mac, for example) works normally with PGP Desktop 9.9 for Mac OS
X. [15433, 17399] (
y PGP WDE and Recovery Applications: Be sure you decrypt your disk before you run any disk
recovery applications (such as DiskWarrior from Alsoft). [18157]
y Previously Encrypted Partitions or Disks: If you used the PGP Whole Disk Encryption feature of
previous versions of PGP Desktop for Mac OS X, you must decrypt those non-boot partitions or
disks (including USB flash drives) before installing Version 9.9 or you will no longer be able to access
the data on them. You can re-encrypt the partitions/disks with PGP Desktop 9.9 for Mac OS X once it
is installed. [NBN]
y Modifying the system partition: Do not make any changes to the system partition on a boot disk
that has been encrypted by PGP WDE; it will fail to boot properly on the next startup. If you must
make changes to the partitioning of an encrypted disk, decrypt the disk first and then make the
partition changes.
y Supported passphrase characters: The following characters are supported:
abcdefghijklmnopqrstuvwxyz
ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789
`!@#$%^&*()_+={}\\|:;[]'\"<>,.?/-
Any other characters, including accented characters (such as ç é è ê ë î ï ô û ù ü ÿ) or
symbols (such as ¢ ® œ), are not supported. [12947, 11551, 18871]
Apple JIS keyboards are not allowed ` or ~
y Using Apple JIS Keyboards: When using the Apple JIS keyboard with PGP WDE 9.9.0 on Mac OS
X for boot disk encryption, the keyboard layout at boot time is always US English layout although it is
Japanese layout when you create a passphrase before encrypting your drive. The following keys are
re-mapped on your keyboard:
~`@^&*()-_=+|{}[]'":
If you are unable to change your keyboard layout within Mac OS X when encrypting your drive and
you use these keys in your passphrase, please be aware you may need to type different keys than
normal to locate the re-mapped key on your keyboard layout. [18140]
y Reformatting an HFS Partition: Reformatting an HFS partition on an MBR disk results in all
partitions of the disk being erased (rather than the one specified). This can result in unintentional loss
of data. This applies only if PGP WDE is installed. [12437]
y Hibernation: PGP Whole Disk Encryption no longer disables Safe Sleep automatically as it is not
installed by default. If you insert removable disks protected by PGP WDE during boot time on a
system configured to use Safe Sleep, you may experience problems sleeping the machine. We
recommend disabling Safe Sleep in such circumstances. Run the sudo pmset -a
hibernatemode 0 command from Terminal to disable Safe Sleep. [11320]
y Secondary partitions: Secondary APM partitions physically located on your boot volume are not
available for encryption on Intel-based Mac OS X machines. GPT formatted partitions are supported.
[11025]
y PGP WDE and NitroAV PCMCIA/Firewire 800 Adaptors: Removable devices connected to a
MacBook Pro using a NitroAV PCMCIA/Firewire 800 adapter are not currently supported. [11936]
PGP Messaging
y Thunderbird Email Sent to BlackBerry Users: If your Thunderbird email client is set to send email
in HTML-only format, and the message is encrypted by either PGP Universal Server or PGP Desktop
before it arrives at the BES gateway, the recipient will be unable to view the email message on his or
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