her BlackBerry. To work around this issue, configure your Thunderbird email client so that it does not
send HTML-only messages. [16273]
y Adding comments to secured messages: To ensure proper display of comments added to secured
messages per the
Add a comment to secured messages option, PGP Corporation
recommends using ASCII text in the Comment field. [11127]
y S/MIME-signed email messages: PGP may not process S/MIME signed emails if the signing X.509
certificate is not included in the email. The certificate is almost always included with the email unless
the sender turns off this option. [9489, 9491]
y Automatic mode: PGP Desktop is initially installed in Automatic mode. You may change this in the
Preferences if necessary to accommodate your environment. Automatic mode uses Mac OS X’s built-
in firewall functionality to redirect your email client connections through PGP Desktop. Some less
common configurations may need to use Manual mode instead. If you fall into the categories below,
you should switch to Manual mode in the PGP Preferences
(Messaging > Proxy Options >
Email). [NBN]
These include:
y Those with a requirement to use the built-in firewall for other purposes. Note that third-party
applications can be installed to provide much more complete configuration options than the built-
in user interface in System Preferences. These other solutions are compatible with PGP
Desktop. Note that Norton Internet Security 3.0 does not use these methods, and is not
compatible with Automatic mode.
y Those who already redirect their email connections through, for instance, an SSH tunnel or VPN
connection. Some VPN connections may cause problems with the connection diversion
capabilities of PGP Desktop.
y Automatic mode should not be used on a system which is also a mail server; use Manual mode
instead.
y Multiple users and Automatic mode: If you fast user switch between multiple PGP Desktop users
on a single Mac OS X machine, the first user to enable Automatic mode in PGP Desktop will be the
only user who will be able to use Automatic mode; all other users must use Manual mode. If there are
three or more users, each Manual mode user must bind to unique ports. [3335]
y AOL Mail 10.3.7: AOL Mail 10.3.7 is compatible only if you disable the PGP AIM proxy. To work
around this issue, quit PGP engine (option-click PGP menu) before running AOL or configure PGP to
use manual proxy mode instead of automatic. (Click Messaging, click Proxy Options, and then select
Manual Proxy.) [12057]
y Instant Messaging: Encrypted file transfers fail on Intel Macintosh systems when the intended
recipient is using a .Mac account. This applies only for file transfers sent to a .Mac recipient and only
if both sender and recipient are using an Intel-based Macintosh. [13190]
PGP Shred
y Shredding symbolic links: Shredding symbolic links on the Mac will shred the linked file or
directory. [8922]
Getting Assistance
Contacting Technical Support
y To learn about PGP support options and how to contact PGP Technical Support, please visit the
PGP Corporation Support Home Page (http://www.pgp.com/support).
y To access the PGP Support Knowledge Base or request PGP Technical Support, please visit PGP
Support Portal Web Site (https://support.pgp.com). Note that you may access portions of the PGP
Support Knowledge Base without a support agreement; however, you must have a valid
support agreement to request Technical Support.
y For any other contacts at PGP Corporation, please visit the PGP Contacts Page
(http://www.pgp.com/company/contact/index.html).
y For general information about PGP Corporation, please visit the PGP Web Site
(http://www.pgp.com).
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