Apple Mac OS X Server Java Application Server Administration For Version 10.3 or Later Manual do Utilizador descarregar pdf (Página 65)

8 Solving Problems

If you experience a problem with web service or one of

its components, check the tips and strategies in this

chapter.

From time to time you may encounter a problem when setting up or managing web

services. Some of the situations that may cause a problem for administering web

service or for client connections are outlined here.

Users Can’t Connect to a Website on Your Server

Try these strategies to uncover the problem:

• Make sure that web service is turned on and the site is enabled.

• Check the Web Service Overview window to verify that the server is running.

• Check the Apache access and error logs. (If you are not sure what the messages

mean, you’ll find explanations on the Apache website at www.apache.org.)

• Make sure users are entering the correct URL to connect to the web server.

• Make sure that the correct folder is selected as the default web folder. Make sure that

the correct HTML file is selected as the default document page.

• If your website is restricted to specific users, make sure those users have access

privileges to your website.

• Verify that users’ computers are configured correctly for TCP/IP. If the TCP/IP settings

appear correct, use a “pinging” utility that allows you to check network connections.

• Verify that the problem is not a DNS problem. Try to connect with the IP address of

the server instead of its DNS name.

• Make sure your DNS server’s entry for the website’s IP address and domain name

are correct.

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Apple Mac OS X Server Java Application Server Administration For Version 10.3 or Later Manual do Utilizador Página 65