Apple Mac OS X Server Print Service Administration For Version 10.4 or Later Manual do Utilizador Página 199
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Chapter 11 Solving Problems 199
Users Can’t Log In or Authenticate
Try these techniques to determine whether the source of the authentication problem is
configuration related or the password itself:
• Reset the password to a known value, then determine whether there is still a
problem. Try using a 7-bit ASCII password, which is supported by most clients.
• Make sure that the password contains characters supported by the authentication
protocol. Leading, embedded, and trailing spaces as well as special characters (for
example, Option-8) are not supported by some protocols. For example, leading
spaces work over POP or AFP, but not over IMAP.
• Make sure that the user’s current keyboard can generate all the characters in the
user’s password.
• Basic authentication doesn’t support many authentication methods. To increase the
possibility that a user’s client applications will be supported, set the user’s password
type to Open Directory or suggest that the user try a different application.
• If user’s account resides in a directory domain that is not available, you can create a
user account in a directory domain that is available.
• Make sure the client software encodes the password so that it is recognized correctly.
For example, Open Directory recognizes UTF-8 encoded strings, which may not be
sent by some clients.
• Make sure that the user’s current application and operating system support the
user’s password length. For example, Windows applications that use the LAN
Manager authentication method support only 14-character passwords, so a password
longer than 14 characters would cause an authentication failure even though
Mac OS X Server’s Windows service supports longer passwords.
• If you disabled any of the Open Directory Password Server’s authentication methods,
such as APOP or CRAM-MD5, then the user’s applications will be unable to
authenticate with the disabled methods. The Open Directory administration guide
explains how to disable and enable authentication methods with a command-line
tool. After enabling or disabling Open Directory Password Server authentication
methods, you may need to reset the user’s password.
• For Kerberos troubleshooting tips, see “Users Can’t Authenticate Using Single Sign-
On or Kerberos” on page 201.
• If a Mac OS 8.1–8.6 computer fails to authenticate for Apple file service, the
computer’s AppleShare Client software may need upgrading.
• Mac OS 8.6 computers should use AppleShare Client version 3.8.8.
• Mac OS 8.1–8.5 clients should use AppleShare Client version 3.8.6.
• Mac OS 8.1–8.6 client computers that have file server volumes mount automatically
during startup should use AppleShare Client version 3.8.3 with the DHX UAM (User
Authentication Module) installed. The DHX UAM is included with the AppleShare
Client 3.8.3 installation software.
- Mac OS X Server 1
- Contents 3
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- 10 Contents 10
- Contents 11 11
- 12 Contents 12
- About This Guide 13
- What’s in This Guide 14
- Using Onscreen Help 15
- The Mac OS X Server Suite 15
- User Management Overview 19
- Server Admin 21
- Accounts 23
- Users and Managed Users 25
- Guest Users 25
- Computer Lists 26
- The User Experience 27
- Identity Validation 29
- Information Access Control 29
- Getting Started With 31
- User Management 31
- Analyzing Your Environment 37
- Using Client Management 38
- Using Mobile Accounts 39
- Portable Home Directories 39
- Identifying Groups 40
- Using Workgroup Manager 41
- Major Workgroup Manager Tasks 42
- Listing and Finding Accounts 43
- Refreshing Account Lists 45
- Sorting User and Group Lists 46
- Batch Editing 47
- Using Presets 47
- Creating a Mobile Account 51
- Removing a Mobile Account 51
- Managing Mobile Clients 53
- Using Wireless Services 55
- FileVault for Mobile Clients 56
- Setting Up User Accounts 57
- Predefined User Accounts 58
- Administering User Accounts 59
- Defining a Guest User 62
- Deleting a User Account 63
- Disabling a User Account 63
- Renaming Presets 65
- Changing Presets 65
- Deleting a Preset 65
- Defining Long User Names 66
- Defining Short User Names 66
- • a through z 67
- • A through Z 67
- • 0 through 9 67
- • _ (underscore) 67
- Choosing Stable Short Names 68
- Avoiding Duplicate Names 68
- Defining User IDs 71
- Defining Passwords 71
- Defining Login Settings 74
- Defining a Password Type 75
- Editing Comments 76
- Adding a User to Groups 78
- Removing a User From a Group 78
- Forwarding a User’s Mail 81
- Setting Up Group Accounts 85
- Creating Nested Groups 89
- Upgrading Legacy Groups 89
- Adding Users to a Group 90
- Removing Users From a Group 91
- Naming a Group 92
- Defining a Group ID 92
- Specifying No Group Folder 93
- Deleting a Group Account 99
- Setting Up Computer Lists 101
- Creating a Computer List 102
- Using a Computer List Preset 104
- Deleting a Computer List 106
- Managing Guest Computers 107
- Working With Access Settings 108
- Using Local User Accounts 110
- Setting Up Home Directories 111
- Home directories A through M 112
- Mac OS X Servers 112
- Home directories N through Z 112
- User accounts 112
- Specifying No Home Directory 113
- Home Directories 119
- Setting Disk Quotas 121
- Moving Home Directories 122
- Deleting Home Directories 122
- Client Management Overview 123
- Defining Preferences 125
- The Power of Preferences 126
- Levels of Control 127
- Degrees of Permanence 129
- Who Can Log In 131
- Caching Preferences 132
- Managing Preferences 135
- Managing User Preferences 138
- Managing Group Preferences 139
- Managing Computer Preferences 139
- Managing Classic Preferences 144
- Managing Dock Preferences 148
- Adding Items to a User’s Dock 150
- Managing Finder Preferences 155
- Managing Internet Preferences 162
- Managing Login Preferences 163
- Specifying How a User Logs In 164
- Login and Logout Scripts 169
- Managing Mobility Preferences 172
- Managing Network Preferences 172
- Managing Printing Preferences 173
- Setting a Default Printer 175
- Setting a Visual Alert 178
- Application 182
- Managing Network Views 185
- Editing Managed Network Views 187
- Computers 192
- • Disable the view 194
- • Delete the view 194
- Solving Problems 197
- Users Can’t Open Files 202
- Importing and Exporting 205
- Account Information 205
- Earlier 208
- Writing a Record Description 210
- ACL Permissions and Group 213
- Memberships Using GUID 213
- GUIDs and Groups 214
- Importing and Exporting Users 215
- Glossary 217
- 218 Glossary 218
- Glossary 219 219
- 220 Glossary 220
- Glossary 221 221
- 222 Glossary 222
- Glossary 223 223
- 224 Glossary 224
- Glossary 225 225
- 226 Glossary 226
- Glossary 227 227
- 228 Glossary 228
- 230 Index 230
- Index 231 231
- 232 Index 232
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